1. Scope of this policy
This Privacy Policy explains how Lumecobre collects, uses, stores and protects personal information when you browse this website, submit a contact or registration request, or communicate with our support team.
The policy applies to information collected through this website, its forms, related landing pages and direct communication channels linked from the site.
2. Information we collect
We may collect identification and contact details you provide directly, including your first name, last name, email address and phone number. If you contact us, we may also store the content of your request and related follow-up messages.
We also collect limited technical information needed to operate the site and protect it from abuse, such as your IP address, browser type, device information, referral source, pages viewed and timestamps of activity.
3. How we use your information
Your information is used to respond to enquiries, process registration requests, provide onboarding assistance, prevent fraud, monitor abuse, improve website performance and comply with legal or regulatory obligations.
Where appropriate, we may also use your contact details to send service-related updates, important account communications or operational notices connected with your request.
4. Legal grounds for processing
We process data to take steps requested by you before entering into a service relationship, to perform contractual or support obligations, to pursue legitimate interests such as security and service improvement, and where required to comply with applicable legal obligations.
5. Sharing of information
We may share personal information with service providers that support hosting, analytics, communications, CRM operations, fraud prevention or customer support. Information may also be disclosed when required by law, court order or a valid regulatory request.
We do not sell personal information as part of the normal operation of this website.
6. Retention
We keep personal information only for as long as it is needed for the purposes described in this policy, including support, security, recordkeeping and compliance. Retention periods may be extended where a legal obligation, dispute or investigation requires it.
7. Cookies and similar technologies
This website may use essential cookies and similar tools to maintain session stability, remember technical preferences, protect forms and measure the basic functioning of the site. You can control cookies through your browser settings, although disabling them may affect site functionality.
8. Your rights
Depending on the law that applies to you, you may have the right to request access to your personal data, correction of inaccurate information, deletion, restriction of processing, objection to certain uses and withdrawal of consent where consent is the legal basis.
9. Contact
For privacy-related questions or requests, contact [email protected].
You can also review the related Terms of Use for information about the rules governing use of this website.